NeoFoam - Necrostar 3D 18K Carbon Fiber Pickleball Paddle 14mm

Order Processing & Handling Time

Once your order is placed, please allow 1–3 business days (Monday–Friday) for processing and handling before shipment.
Orders placed over the weekend or on public holidays will be processed on the next business day, typically the following Monday.

Note: During holidays, sales events, or new product launches, processing times may be extended due to increased order volume. Orders are fulfilled on a first-come, first-served basis. We appreciate your patience and understanding.

Custom Orders

We offer full customization services for paddles and accessories.

2–3 business days

Typically 7–14 business days, depending on order size and customization requirements

1–2 business days

If a new mold is required, the timeline will depend on the complexity of the design:

1-2 week

2–3 weeks

Orders that include customized items will ship once all components are complete, unless otherwise arranged. For urgent or large-scale custom projects, please contact our team to discuss timelines and shipping options.

Shipping Methods & Delivery Time

United States

Selected products are shipped directly from our U.S.-based warehouse.
Estimated Delivery Time: 3–5 business days

Products shipped from our China facility to the U.S.:
Estimated Delivery Time: 7–10 business days

International Orders (Outside the U.S.)

All international orders are shipped from our China warehouse.
Estimated Delivery Time:

7–10 business days

10–15 business days

Note: Import taxes, duties, and customs clearance fees may apply and are the responsibility of the recipient.

Shipping Carriers & Options

Available shipping methods will be shown at checkout based on your location and the items in your cart. While we work with reliable carriers to ensure timely delivery, actual transit times may vary, and Joysent is not responsible for delays caused by the shipping provider.

Oversized Item Surcharge

Certain items (e.g., nets, large bulk orders, or oversized boxes) may incur a Dimensional Weight Surcharge imposed by the carrier.
This charge is determined when the shipping label is generated, and customers will be contacted in advance if any surcharge applies - even if "Free Shipping" was selected.

If you have any questions regarding your shipment or need to request expedited service, please contact us at contact@joysentsport.com. We're here to help!

All return, exchange, or refund requests must be authorized in advance by contacting our Customer Service team at contact@joysentsport.com.

for details please visit: https://www.joysentsport.com/pages/returns-exchanges

Product-Specific Return Guidelines

Standard Paddles

Apparel

Accessories (e.g., balls, grips, nets)

Custom Products

Shipping & Handling Policy

For non-quality related returns or exchanges:

Customers are responsible for the return shipping cost

Customers are also responsible for the shipping cost of any replacement item

Refunds or exchanges will only be processed after we receive and inspect the returned item to ensure it is in original, unused condition

For quality-related replacements

If the return or exchange is due to a confirmed defect or fulfillment error by Joysent, we will cover all related shipping charges

Important Notes

For return authorizations or assistance, please contact us at contact@joysentsport.com. We’re happy to support you.

Product-Specific Return Guidelines

Standard Paddles

Apparel

Accessories (e.g., balls, grips, nets)

Custom Products

Shipping & Handling Policy

For non-quality related returns or exchanges:

Customers are responsible for the return shipping cost

Customers are also responsible for the shipping cost of any replacement item

Refunds or exchanges will only be processed after we receive and inspect the returned item to ensure it is in original, unused condition

For quality-related replacements

If the return or exchange is due to a confirmed defect or fulfillment error by Joysent, we will cover all related shipping charges

Important Notes

For return authorizations or assistance, please contact us at contact@joysentsport.com. We’re happy to support you.

Product-Specific Return Guidelines

Standard Paddles

Apparel

Accessories (e.g., balls, grips, nets)

Custom Products

Shipping & Handling Policy

For non-quality related returns or exchanges:

Customers are responsible for the return shipping cost

Customers are also responsible for the shipping cost of any replacement item

Refunds or exchanges will only be processed after we receive and inspect the returned item to ensure it is in original, unused condition

For quality-related replacements

If the return or exchange is due to a confirmed defect or fulfillment error by Joysent, we will cover all related shipping charges

Important Notes

For return authorizations or assistance, please contact us at contact@joysentsport.com. We’re happy to support you.