Help Center

Our paddles are crafted using premium carbon fiber for exceptional strength, lightweight design, and superior control.

We offer a range of paddle sizes, with options for both standard and custom dimensions. Our most popular models are tailored for comfort and performance.

The average weight of our paddles is between 7.5 oz to 8.2 oz, providing a good balance of power and control.

Our paddles typically come with a 4 1/4” grip circumference. If you require a different size, we offer customized grip sizes.

With proper care, our paddles are built to last for years, thanks to the high-quality materials like carbon fiber. We also offer a 1-year limited warranty for your peace of mind.

Yes! We offer pickleball paddle and pickleball customization services, including personalized designs, colors, and logos. Please contact us directly to discuss your customization needs.

You can choose your desired graphic design, logo placement, and color options. We also offer engraving services for added personalization. For more info please visit our customization service page

• After final design and material confirmed, sample making takes 2-3 days. Production varies: under 2,000 units in 3-5 days, 2,000-5,000 units in 5-7 days, over 5,000 units in 10-15 days.
• Mold customization in 20-25 days if required.

The minimum order quantity for custom paddles is usually 50 units. However, for personalized single units, we can offer flexible options. Please reach out to us for further details.

Just send us your design at contact@joysentsport.com. We accept JPG, PNG, or PDF, EPS, Ai files up to 10MB, with adjustable previews for perfect placement.

• Pre-production: 48hr edit window via email
• In-production: Locked, can't modify.

Shipping times vary depending on your location:

• Domestic (U.S.): 5-7 business days for standard shipping. (Orders ship from China warehouse will take 7-10 business days)
• International: Typically 7-14 business days, depending on the shipping method.

Yes, we provide expedited shipping options, only available for U.S. customers with specify products.

We offer free standard shipping for orders over $100 (within the U.S.). For international orders, shipping fees may vary depending on your location and order size.

Yes, once your order has shipped, you will receive a tracking number via email to monitor your delivery progress.

Yes, we can ship your order to a different address, as long as the billing information matches what is on file with your payment method.

We offer a 30-day return policy on unopened items in original condition. Custom or personalized paddles are not eligible for return unless defective.

If your paddle is damaged during shipping, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as per our warranty policy.

We offer a 1-year limited warranty covering any manufacturing defects in materials or workmanship. Please refer to our warranty page for more details.

We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All transactions are secure and encrypted.

Yes, we offer wholesale pricing and volume discounts for large orders. Contact us for a quote based on your specific needs.

Our paddles are manufactured in China, where we maintain strict quality control standards. We also offer OEM/ODM services for businesses looking to place bulk orders.

Yes, we have an affiliate program where you can earn commissions by promoting our pickleball paddles. Please visit our affiliate page for more information.

You can reach us at contact@joysentsport.com or use our live chat feature on the website for immediate assistance.